Privacy Policy

Effective date: 1 January 2026

Synesis Consulting Pty Ltd (ABN 97 698 366 040, ACN 698 366 040) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose personal information, and how you may exercise your rights.

1. What personal information we collect

We may collect the following kinds of personal information:

Name, email address, phone number, and job title;
Company name, industry, and business size;
Enquiry details, messages, and correspondence you send to us;
Information you provide through our website contact form or via email;
Any other information you choose to share with us during the course of a consulting engagement.

2. How we collect your information

We collect personal information in the following ways:

When you submit an enquiry through our website contact form;
When you email us directly at [email protected];
During the course of a consulting engagement, including meetings, workshops, and correspondence;
Automatically through standard website analytics and server logs (IP address, browser type, referring pages).

3. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how our site is used. Cookies are small text files stored on your device. You may configure your browser to reject cookies, but this may affect certain functionality of the site. We do not use cookies to identify you personally unless you have provided your consent.

4. How we use your information

We use personal information for the following purposes:

To respond to enquiries and provide information about our services;
To communicate with you in relation to a current or prospective consulting engagement;
To administer and deliver our consulting services;
To comply with our legal and regulatory obligations;
To improve our website and service offering;
To send occasional communications about our services, where you have consented to receive them.

5. Disclosure of your information

We will not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

To our professional advisors, insurers, and regulatory bodies as required by law;
To third-party service providers who assist us in operating our business (e.g. email hosting, cloud storage), provided they agree to keep your information confidential;
Where required or authorised by law, including under a court order or legal process.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure storage, access controls, and encryption where appropriate. However, no data transmission over the internet can be guaranteed as completely secure.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date. To make such a request, please contact us at [email protected].

9. Making a complaint

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing [email protected]. We will acknowledge your complaint within 5 business days and investigate it promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions, concerns, or requests regarding this policy or the handling of your personal information, please contact us:

Email: [email protected]
Website: synesisconsultingpty.site
ABN: 97 698 366 040
Location: Victoria 3029, Australia